Crucial . Convenient . Conscious
Today travellers expect to be wowed by guest amenities offered during their travel. They also crave for authentic experience complemented with amenities that resonate with their sense of individuality and begin moving away from cookie-cutter design toward something more curated.
Crucial Piece of the Brand Experience
Unlike impressive architecture and interiors or the friendly gestures extended to guest during their stay that can only be enjoyed on premise, guest amenities such as toiletries, on the other hand, is a piece of the brand experience that guests get to take home with them and enjoy long after their physical interactions with the hospitality brand. Thus, toiletries actually play a crucial role for guest to derive a sense of value.
Given the increasing restrictions imposed for carrying liquids on board, many travellers tend not to bring toiletries along when travelling due to the hassle and thus providing them with good toiletries that commensurate with the hospitality brand experience makes a stark difference in terms of guest satisfaction.
Guest Amenities is a proven way to demonstrate sustainability by getting guests to experience environmentally friendly items and also getting them involved in environmentally friendly practices.
“The key is to set realistic customer expectations and then not to just meet them,
but to exceed them preferably in unexpected and helpful ways. ”
Sir Richard Branson