top of page
Singapore

HEALTHCARE INDUSTRY / CASE STUDY

Enhancing Patient Experience and Sustainability for a Leading Integrated Healthcare Provider

MAY 05, 2024

___________________________________________________

By Gabriel Tan - Global SDG Pioneer for Circular Economy

READING TIME: 3 MIN

Image by Marcel Strauß

Key Takeaways:

GUAVA enables a a world-leading integrated healthcare provider to a premium wellness Branded Amenities Program to elevate their patience experience, communicate their sustainability efforts meaningfully and introduce a recycling program supported the provider's vision of closing the loop.

  • Enhanced Patient Experience: The curated amenities provided a premium wellness experience for patients, improving their overall satisfaction with the healthcare provider.

 

  • Effective and Efficient Sustainable Solutions: By focusing on sustainability and patient experience, we provided effective and efficient solutions that aligned with the provider's values.

  • Credible Sustainability Storytelling: The enhanced communication strategies allowed the healthcare provider to effectively convey their sustainability efforts to patients and other stakeholders.

 

 

 

Client Overview

The client is a world-leading integrated healthcare provider known for its comprehensive medical services and patient care. Despite providing high-quality medical care, they faced challenges in offering a holistic guest amenities experience to their patients. Prior to partnering with us, their amenities did not create an elevated wellness experience and did not align with the group's sustainability vision. Additionally, they struggled to effectively communicate their sustainability efforts to patients in a meaningful way.

Challenges

  • Lack of Holistic Guest Amenities: The amenities offered to patients were not developed holistically, resulting in an underwhelming patient experience.

  • High Costs Low Impact: Despite the high costs, the amenities did not contribute significantly to the overall patient experience.

  • Ineffective Sustainability Communication: The healthcare provider had difficulty conveying its sustainability efforts in a way that aligned with its vision and resonated with patients.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Solution

 

To address the client's challenges, we curated a holistic range of Sustainable Branded Amenities tailored to the healthcare provider's needs. Our approach included:

Premium Wellness Experience: We developed a range of sustainable amenities designed to elevate the patient experience and promote wellness.

 

Sustainability Communication: We offered enhanced options for communicating the provider's sustainability efforts through data and certification, reinforcing their commitment to sustainability.

 

Recycling Program: We introduced a program for recycling used amenities, helping the provider close the loop on waste and advance their sustainability vision.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Results

Enhanced Patient Experience: The curated amenities provided a premium wellness experience for patients, improving their overall satisfaction with the healthcare provider.

 

Effective and Efficient Sustainable Solutions: By focusing on sustainability and patient experience, we provided effective and efficient solutions that aligned with the provider's values.

Credible Sustainability Storytelling: The enhanced communication strategies allowed the healthcare provider to effectively convey their sustainability efforts to patients and other stakeholders.

 

Meaningful Recycling: The recycling program supported the provider's vision of closing the loop, helping them achieve their sustainability goals and reduce environmental impact.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Conclusion

Our partnership with the leading integrated healthcare provider resulted in a successful transformation of their patient amenities and sustainability practices. By offering a holistic range of sustainable amenities, enhancing sustainability communication, and implementing a recycling program, we elevated the patient experience and supported the provider's sustainability vision. This collaboration positioned the healthcare provider as an industry leader in patient care and environmental responsibility.

 

 

 

 

 

 

 

If you would like to learn more about any of the topics discussed above, please do not hesitate to contact us. Our team is ready to assist you and provide further insights. We are dedicated to helping your hotel stay ahead and achieve better performance through credible and sustainable practices.

mismatch jigsaw puzzle.jpg
completed puzzle_edited.jpg

The enhanced communication strategies allowed the healthcare provider to effectively convey their sustainability efforts to patients and other stakeholders

many happy doctors and nurses with hospital at the background .jpg

The curated amenities provided a premium wellness experience for patients, improving their overall satisfaction with the healthcare provider.

Author

1691631780092_edited.png

Gabriel Tan

Global SDG Pioneer for Circular Economy

  • LinkedIn

RELATED CONTENT
What's Next
Read more insights from GUAVA team of experts

Concrete Wall

Elevate Your Hotel's Offerings: Leverage on Strategic Sustainable Amenities Partnerships

Man Reaching Star

Unlocking Competitive Advantage: How Credible Sustainability Storytelling Drives Success for Hoteliers

Mountain Landscape

Join Global Sustainable Experience to drive growth and 
lead in sustainability with credible sustainability storytelling
supported by data and certification

bottom of page