Key Takeaways:

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GUAVA enables a a world-leading integrated healthcare provider to a premium wellness Branded Amenities Program to elevate their patience experience, communicate their sustainability efforts meaningfully and introduce a recycling program supported the provider's vision of closing the loop.

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• Enhanced Patient Experience: The curated amenities provided a premium wellness experience for patients, improving their overall satisfaction with the healthcare provider.

 

• Effective and Efficient Sustainable Solutions: By focusing on sustainability and patient experience, we provided effective and efficient solutions that aligned with the provider's values.

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• Credible Sustainability Storytelling: The enhanced communication strategies allowed the healthcare provider to effectively convey their sustainability efforts to patients and other stakeholders.

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Client Overview

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The client is a world-leading integrated healthcare provider known for its comprehensive medical services and patient care. Despite providing high-quality medical care, they faced challenges in offering a holistic guest amenities experience to their patients. Prior to partnering with us, their amenities did not create an elevated wellness experience and did not align with the group's sustainability vision. Additionally, they struggled to effectively communicate their sustainability efforts to patients in a meaningful way.

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Challenges

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• Lack of Holistic Guest Amenities: The amenities offered to patients were not developed holistically, resulting in an underwhelming patient experience.

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• High Costs Low Impact: Despite the high costs, the amenities did not contribute significantly to the overall patient experience.

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• Ineffective Sustainability Communication: The healthcare provider had difficulty conveying its sustainability efforts in a way that aligned with its vision and resonated with patients.

 

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Our Solution

 

To address the client's challenges, we curated a holistic range of Sustainable Branded Amenities tailored to the healthcare provider's needs. Our approach included:

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Premium Wellness Experience: We developed a range of sustainable amenities designed to elevate the patient experience and promote wellness.

 

Sustainability Communication: We offered enhanced options for communicating the provider's sustainability efforts through data and certification, reinforcing their commitment to sustainability.

 

Recycling Program: We introduced a program for recycling used amenities, helping the provider close the loop on waste and advance their sustainability vision.

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Results

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Enhanced Patient Experience: The curated amenities provided a premium wellness experience for patients, improving their overall satisfaction with the healthcare provider.

 

Effective and Efficient Sustainable Solutions: By focusing on sustainability and patient experience, we provided effective and efficient solutions that aligned with the provider's values.

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Credible Sustainability Storytelling: The enhanced communication strategies allowed the healthcare provider to effectively convey their sustainability efforts to patients and other stakeholders.

 

Meaningful Recycling: The recycling program supported the provider's vision of closing the loop, helping them achieve their sustainability goals and reduce environmental impact.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Conclusion

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Our partnership with the leading integrated healthcare provider resulted in a successful transformation of their patient amenities and sustainability practices. By offering a holistic range of sustainable amenities, enhancing sustainability communication, and implementing a recycling program, we elevated the patient experience and supported the provider's sustainability vision. This collaboration positioned the healthcare provider as an industry leader in patient care and environmental responsibility.

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If you would like to learn more about any of the topics discussed above, please do not hesitate to contact us. Our team is ready to assist you and provide further insights. We are dedicated to helping your hotel stay ahead and achieve better performance through credible and sustainable practices.

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